The Most Common Alexa Echo Problems and Solutions

alexa setup

Alexa is not Responding on Voice

If your Alexa is not responding to voice commands, make sure your Echo has an internet connection. It is a simple step and worth it to make sure that if your Echo and Alexa is plugged in and have an internet connection. Having no internet connection might be the issue of Alexa’s ignoring you.

Make sure that your Echo’s microphone is turned on. If your Alexa is showing red light then probably your microphone isn’t working. Press the microphone button on the top to turn it on. The LED indicator will show a solid blue light, and your Alexa is ready to respond.

See if your Alexa and Echo device is in the range of your existing WiFi if not, move it closer.

Restart the device. Sometimes a simple reboot can fix the problems.
Make sure that you are speaking clearly. Alexa might not understand your command.

If Echo doesn’t respond correctly even after Alexa setup, try to change wake word and see if it helps to resolve the issue.

Alexa Unable to Play Music

If your Alexa is not streaming music, probably your WiFi’s internet connection is not working correctly. Check the links or reset it to get your music playing. Sometimes connecting loads of devices on the same WiFi network can cause problems. Turn off any device’s WiFi that you are not using and see if it solves your problem.

You can also restart the Echo and Alexa device to solve your streaming problem.

Try to change the band from 2.4 GHz to 5 GHz. It may help in reducing the WiFi disruptions. Now try to stream music again.

Alexa Failed to Connect to WiFi

If your Alexa is not connecting to your WiFi, it may be because your internet is down. See if your internet is working, if not try to reboot your existing WiFi and get back internet access. If all else fails and your Alexa app still isn’t using, try to reset the Echo to its original setting or factory settings and see if it helps.

Unable to Call via Alexa Echo Show

If your Alexa’s calling is not working, Make sure that your contact information is correct, also see if your voice is having glitches while commanding Alexa to call. Check your internet connection, see if your Alexa device is getting proper internet access, if not try to keep your device in a range with your existing WiFi.

You can also try to update your Alexa app on your smartphones to solve the problem. Sometimes you need to launch an update to do Alexa work properly.

Alexa Failed to Detect Any Device

If your Alexa is not finding a device, make sure that your device is compatible with Alexa. Alexa can only detect Alexa-enabled smart gadgets. Go to the Alexa page web and try to complete the setup there.

Try to restart the Alexa app from the settings menu and relaunch it; sometimes a simple reboot process can do your work.

Make sure that your Echo and smartphones are connected to the same WiFi network. Alexa can only detect and respond to the devices which are connected to the same internet access.

If you are still facing any issue, try to update your router settings and see if it resolves your problem.

Alexa Failed to Pair Up With any Bluetooth Device

If your Alexa is having Bluetooth issues, first make sure that your Alexa and the Bluetooth device are correctly connected. If yes, update the software version on your Echo. Updating the software will help in automatically updates received by your Echo device. This issue is probably due to outdated software versions.

Alexa currently supports advanced audio distribution profile and audio or video remote control profile, so make sure that your Bluetooth device uses a supported Bluetooth profile.

Wrap Up

The main hack to solve almost every problem regarding Alexa is to reset your amazon Echo device to its original settings. If you reset your device to its factory settings, then you have to register your Amazon account again and enter device settings again to use it.

Is the article helpful? Make comments to let us know and if you are still facing any problem and looking for easy Alexa troubleshooting, feel free to ask.